In episode 65 of the “Inside Dynamics Communities” podcast, Dynamic Communities’ Pam Misialek and Ryan Gonzales talk with Ben Cole, President, ERP Connect Consulting, and David Gersten, Director of Emerging Ecosystems, Paystand, about how Paystand has helped ERP Connect Consulting increase operational efficiency and reduce its DSO by 27 percent.
Community Summit North America, the largest independent gathering of the Microsoft Business Applications ecosystem, taking place Oct. 19-23, 2025, in Orlando, Florida. Register today to connect with thousands of users across the Microsoft business applications ecosystem at the for user, by user event.
Key Takeaways
- Overcoming challenges with Paystand: ERP Connect Consulting faced challenges in measuring DSO leading it to implement Paystand. The Paystand team has made it simple for ERP Connect Consulting. “People are paying us quicker,” Cole notes, as they can drop the links in invoices and send invoices via email. Clients also have the option to auto-pay now. Through its Financial Dashboard, it has better visibility into DSO metrics.
- Collaborative partnerships: Gersten describes how ERP Connect Consulting has been able to integrate its own solutions with Paystand’s offerings to fill gaps. This has also furthered collaborative conversations to discover how their solutions complement each other. “Sometimes it makes sense to bring them together,” he says. “Ever since we started having those conversations, the relationship’s been really explosive.”
- Beneficial results: As Cole and the ERP Connect Consulting team have used Paystand’s solutions, they can testify to the beneficial results they’re experiencing. Paystand has positively affected ERP Connect Consulting’s DSO, as it has reduced fees. Cole has been able to create reports demonstrating how the cost to collect revenue is less with each use of Paystand.
- Automating to improve operations for the business and customers: In an age where everyone and everything is online, Cole states, “We’re going to continue seeing even more automation.” As far as financial technology has advanced, Cole questions how we can make it even better and reduce transaction fees. Organizations must identify areas to increase efficiencies, cut down on costs, and focus on what’s important for the business. For instance, sending weekly reminders when payments or late and overdue can include links to invoices, making it easy for them to pay right when they see the statement.
- Community Summit 2025: Paystand will be at Community Summit North America this October 19-23 in Orlando, Florida.
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